EgyptAir Customer Service: Phone Numbers, Refunds and Contacts

EgyptAir customer service is reachable via the 24/7 call center (1717 in Egypt, 090070000 landline), email (Callcenter@egyptair.com), or the We Care complaint form. There’s no flat cancellation fee charges depend on your fare rules. Excess baggage costs 30–600 depending on route, and refunds take up to 21 working days.

EgyptAir connects Cairo to more than 85 destinations across Africa, Europe, the Middle East, Asia, and North America. With that network comes a predictable need: passengers occasionally require help with bookings, baggage, refunds, or complaints, and knowing exactly where to turn saves time and frustration.

What Is the EgyptAir Customer Service Phone Number?

EgyptAir’s main customer service line for passengers in Egypt is 1717 (mobile) or 090070000 (landline), operating 24/7 for sales inquiries. International travelers can reach EgyptAir at 00971 4 2306666 (UAE) or 00966 12229 7777 (Saudi Arabia). Check-in support runs 7:00 AM–11:00 PM Cairo local time.

These numbers are published directly on EgyptAir’s official Call Center page. Sales support is available around the clock, while check-in service operates from 7:00 AM to 11:00 PM, and baggage service from 9:00 AM to 11:00 PM, both in Cairo Local Time (CLT). If you’re calling from a different time zone, convert accordingly before dialing to avoid reaching voicemail or no answer.

What Is the EgyptAir Airlines Phone Number for the United States?

EgyptAir’s U.S. customer service number is +1 718 751 4850 (with extensions 51, 52, and 53), available 14:00–20:00 Eastern Time, daily except Monday and Wednesday. For online bookings made via the U.S. website, a separate line handles support: +1 212 581 5600, Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

It’s worth noting the distinction here: the U.S. customer service number handles general passenger support, while the New York web-bookings line (newyork_to@egyptairnyc.com) specifically deals with seat assignments, special requests, and changes made through the U.S. booking platform. Calling the wrong line can add unnecessary delays.

What Is EgyptAir’s Contact Info for Complaints and Refunds?

EgyptAir contact info for complaints routes through the We Care online form or wecare@egyptair.com EgyptAir explicitly states complaints are not handled through social media. For refunds, use the online refund form on egyptair.com, which applies only to tickets purchased directly through the website; agency-booked tickets are refunded by the original seller.

Below is a quick-reference table of EgyptAir’s verified contact channels:

What Is the Full EgyptAir Contact Information List?

Full EgyptAir contact information includes separate channels for sales, check-in, baggage, payments, refunds, and complaints, each with its own hours and purpose. Routing your inquiry to the correct department rather than the general call center typically produces a faster, more accurate response.

A word of caution: third-party sites list numbers such as 1-718-751-2010 and 1-703-572-8770 as airport office lines, but these aren’t confirmed on EgyptAir’s own domain. Some complaint-aggregator sites also advertise unrelated “helpline” numbers designed to generate call traffic rather than connect you to EgyptAir directly. Always cross-check any number against egyptair.com before dialing, and never share payment details with a number you can’t verify.

Managing Your Reservations Easily

EgyptAir’s “My Bookings” portal lets you retrieve a reservation using your booking reference and last name, then adjust several details without calling support.

How Do I Access and Modify My EgyptAir Booking Online?

You can modify an EgyptAir booking online by visiting the My Bookings page, entering your PNR and last name, then selecting “Change flights.” Available changes include date/time, seat selection, meal preferences, and contact details, though options depend on your fare rules and route.

To change your reservation:

1. Retrieve your booking with your reference number and last name.
2. Select “Change flights.”
3. Accept any applicable change fees or fare differences.
4. Confirm the updated itinerary.

Not every booking type qualifies for self-service changes. The table below summarizes what EgyptAir allows online:

If the “Change flights” option doesn’t appear, your fare rules likely restrict online changes contact the nearest EgyptAir office or call 1717 instead.

Name corrections are limited to the entire trip (not just one leg) and carry a fee of EGP 300 plus any fare or tax difference, applicable within Egypt.

EgyptAir Frequent Flyer Program Support

EgyptAir Plus is the airline’s loyalty program, covering mileage accrual, redemption, and tier-based perks like lounge access and priority boarding. Support is available through egyptairplus.com, by phone at 090070000, 1717, or 0097144358444, and by email at customeraff@egyptair.com, with office hours Sunday–Thursday, 9:30 AM–3:30 PM (GMT+2).

For miles-related issues, benefit access problems (lounge, excess baggage, fast track), or enrollment questions, EgyptAir Plus has a dedicated online complaint form requiring your card number and a brief description. EgyptAir does not publish specific mileage thresholds for tier status publicly, so check your account dashboard or the EgyptAir app directly for your current balance and tier requirements.

Handling Complaints and Resolving Issues

How Do I File an Official Complaint With EgyptAir?

To file a complaint with EgyptAir, use the We Care online form, selecting a category (EGYPTAIR.COM, Frequent Flyer, Baggage, Reservation and Ticketing, Airport Services, During Flight, or Others) and attaching supporting documents up to 5 MB in jpg, png, doc, or PDF format. EgyptAir states complaints are not accepted via social media.

Before submitting, gather:

• Ticket or reservation number
• Flight number and route
• Date of travel
• Supporting documents (boarding pass, baggage tag, receipts)

EgyptAir states complaints will be “treated as soon as possible” but doesn’t publish a fixed resolution timeline. If your issue remains unresolved after direct contact, Elliott Advocacy offers free mediation for consumer travel disputes, and U.S.-bound or U.S.-departing flights fall under Department of Transportation complaint procedures.

Common Customer Service Issues and Solutions

Flight delays and cancellations: EgyptAir doesn’t publish a flat compensation schedule on its own site. If your flight departs from an EU airport, EC 261 regulations may apply, with compensation bands of €250 (up to 1,500 km), €400 (1,500–3,500 km), and €600 (over 3,500 km), depending on delay length and cause.

Baggage concerns: Delayed bags can be tracked through WorldTracer using EgyptAir’s airline code (MS). Baggage liability for international flights is generally governed by the Montreal Convention, with a cap around 1,288 SDR per passenger for damage or delay figures that fluctuate with currency conversion, so verify current SDR value if pursuing a claim.

Billing and refunds: Refunds follow the fare rules shown at purchase and take up to 21 working days. Same-day cancellations of tickets issued that day are strictly prohibited. The table below compares refund paths by purchase channel:

Tickets remain valid for one year from issue (if unused) or one year from first travel date, while the refund window extends up to two years from issue.

Special requests: Accessibility assistance, unaccompanied minors, and similar requests should be arranged in advance through the Call Center or, for U.S. flights, the dedicated disability assistance form (U.S. phone numbers only).

What Are EgyptAir’s Excess Baggage Fees?

EgyptAir’s excess baggage fees range from $30 (domestic) to $600 (Cairo–Asmara) per additional 23 kg bag, with online/call-center prices typically running 10–15% cheaper than airport rates. Overweight (up to 32 kg) or oversize (up to 203 cm) bags incur additional charges on top of the base fee.

Example: A passenger flying Cairo to Europe who pre-pays online for one extra 23 kg bag saves $15 compared to paying at the airport a 10% discount simply for booking ahead. On a Far East route, that pre-booking discount jumps to $25.

Note: these figures exclude taxes and apply only to EgyptAir-operated and marketed flights; currency exchange may affect the final charge.

Tips for Getting the Best Customer Service Experience

• Call during published service windows. EgyptAir doesn’t publish peak-hour data, but calling within stated hours (rather than at the edges) improves the odds of a shorter wait.
• Have your documents ready. Booking reference, ticket number, passport details, and flight number speed up every interaction.
• Document every contact. Note the date, time, agent name, and reference number for calls or emails this becomes essential if you need to escalate later.
• Be specific about your issue. State the category (baggage, refund, reservation) upfront so you’re routed to the right department the first time.
• Verify numbers before dialing. Stick to egyptair.com or egyptairplus.com for current contact details rather than third-party aggregator sites.

Frequently Asked Questions

How much does EgyptAir charge to cancel a ticket?
EgyptAir publishes no flat cancellation fee; charges depend entirely on the fare rules shown at the time of purchase. Some third-party sites cite 100–500, but these figures are unverified and not confirmed on EgyptAir’s official site.

How long does an EgyptAir refund take?
Refunds take up to 21 working days once submitted, though your card issuer may need additional time to post the credit to your account.

Can I get a same-day refund on an EgyptAir ticket?
No. EgyptAir strictly prohibits refunds or cancellations on the same day a ticket or EMD is issued, regardless of fare type.

What’s the EgyptAir baggage allowance fee for a Cairo-to-USA flight?
An additional 23 kg bag on a Cairo–USA route costs $200 whether purchased at the airport or online, with no pre-booking discount on this specific route.

Does EgyptAir allow free date changes?
Date changes depend on fare rules; EgyptAir doesn’t publish a universal fee, so you must check your specific ticket conditions before assuming any cost.

How do I track delayed EgyptAir baggage?
Use WorldTracer with EgyptAir’s airline code “MS” through the official WorldTracer portal to check the status of a delayed bag.

Can I split a refund across passengers on one EgyptAir booking?
Not directly online. To refund just one passenger from a multi-passenger booking, contact the nearest EgyptAir office to split the reservation first.

Is EgyptAir required to pay compensation for a delayed flight?
Only under specific regulatory frameworks EC 261 may apply to flights departing EU airports, with bands of €250, €400, or €600 depending on distance and delay length.

How long is an EgyptAir ticket valid if unused?
An unused ticket remains valid for one year from the issue date, while the refund window extends up to two years from issue.

Where do I complain if EgyptAir doesn’t resolve my issue?
Beyond the We Care form, Elliott Advocacy offers free mediation, and U.S. travelers can file with the Department of Transportation for flights to or from the United States.