Aegean Airlines holds a Skytrax 4-star certification and strong marks for cabin crew, yet scores just 1.8/5 on Trustpilot from 2,251 reviews. Expect reliable regional Greek service, Greek-inspired meals, and helpful staff, balanced against fee-heavy fare rules, inconsistent customer support, and app glitches. Your experience largely depends on which fare you book.

Aegean Airlines has flown for more than two decades as Greece’s largest carrier, and opinions about it are genuinely split. Skytrax certifies it as a 4-Star Airline, while Trustpilot users rate it “Poor.” Neither source is wrong  they’re measuring different things.

Aegean Air Reviews

Aegean Air reviews are mixed across platforms: Skytrax awards it 4-Star status for onboard product and staff service, Tripadvisor users rate it 3.5/5, Kayak reviewers give it 8.1/10, while Trustpilot’s self-selected reviewer base scores it 1.8/5. The gap reflects who’s reviewing  satisfied fliers rarely post on complaint-driven platforms.

According to Skytrax, Aegean Airlines has been voted Best European Regional Airline by customers in past World Airline Awards, citing “a consistent strength… in the quality and consistency of cabin staff service.” That lines up with recurring Tripadvisor and Trustpilot comments praising attentive crews, especially toward families traveling with young children.

Trustpilot itself flags this: the Aegean profile is unclaimed, and the company “hasn’t invited their customers,” meaning the sample “may not be representative.” Recurring Trustpilot complaints include overbooking (leading to standby seating on routes like Athens–Geneva), unhelpful customer support, unexpected fees, and lost or damaged baggage. Positive reviews consistently mention friendly crew and good treatment of families.

Is Aegean Airlines Good?

Aegean Airlines is good for short-haul and intra-Greek travel, where it offers frequent, reliable connections, competitive pricing, and Star Alliance benefits. It’s a weaker choice if you prioritize flexible cancellations, app reliability, or hands-on customer service recovery during disruptions, based on verified fare rules and recent review patterns.

Choose Aegean if convenient Greek island connectivity, Star Alliance mile-earning, or budget-conscious European travel matter more to you than airline-app polish or generous refund terms. Choose a different carrier if you need guaranteed refundability on Light fares or you’ve had repeated issues with Aegean’s mobile check-in.

Strengths:

• 151+ destinations across 44 countries, with especially dense coverage of Greek islands
• Star Alliance membership (codeshares with major global carriers)
• Complimentary Greek-inspired meals on international flights
• Family-friendly touches: Pilot Packs for infants, kid meals, souvenir items
• 48-hour online check-in window

Weaknesses:

• Light fare refunds taxes only  no cash value returned on cancellation
• Mobile app issues: login failures, missed check-in functionality, delayed flight-status notifications
• Customer service reports of slow or unhelpful responses during disruptions
• WiFi limited to A320neo and A321neo aircraft only

Aegean Airlines Review: Fares, Fees, and What You’ll Actually Pay

Aegean’s economy cabin has three core fares  Light, Flex, and ComfortFlex  plus a Family fare, each with different baggage, seat-selection, and change-fee terms. Business cabin splits into Business Basic and Business. Fees for changes, cancellations, and add-ons are fixed and published, but extra baggage pricing varies by route and date.

Here’s where most traveler frustration  and most genuine value  comes from: the fare rules. According to Aegean’s official fare page (checked Oct 19, 2026), here’s exactly what each economy tier includes.

Real cost scenarios (illustrative, excluding base fare and taxes):

• Changing a Light international ticket within 7 days of departure: €45-70 rebooking fee + €10 last-minute surcharge = €55-80. Call the center instead of changing online, and add another €23  bringing the total to €78-103.
• Cancelling a Flex ticket: A family of four on a short-international Flex booking, cancelling one direction, forfeits 4 × €50 = €200 in non-refundable fees (taxes still returned).
• Seat selection on Light, family of four, round-trip international: From €3 per seat × 4 passengers × 2 directions = €24 minimum  versus free seating together on the Family fare.
• Booking add-ons by phone: €8 per passenger. For a family of four, that’s €32 in fees that disappear entirely if you book the same add-ons online.
• WiFi on eligible aircraft: Text & Surf costs €6; Stream costs €12 (Blue/Silver Miles+Bonus members get Text & Surf free; Gold members get Stream free).

Extra checked baggage is not listed as a flat euro price  Aegean’s calculator prices it by fare, route, and date. What’s verified: bags between 23kg and 32kg incur an overweight charge, anything over 32kg ships as cargo, and Family fare gets a 50% discount on pre-purchased extra bags compared with Light. Always check the live calculator at en.aegeanair.com before booking, since fees can change.

Cabin Comfort and Onboard Experience

Aegean operates Airbus A319, A320, A321, and A321neo aircraft (plus A320neo on newer routes). Reviewers on Kayak rate the crew 8.7/10 and food 7.4/10, but entertainment/WiFi lags at 6.9/10  consistent with the fact that WiFi is only available on A320neo and A321neo jets. Flight-Report data echoes this: cabin crew (7.9/10) and meals (7.7/10) outperform entertainment (6.6/10), which is listed as a relative weakness compared to competing carriers.

Technical and App Issues

A recurring theme across app store and Trustpilot reviews: login failures, duplicate-account errors, check-in that can’t be completed in-app, delayed flight-status notifications, and repeated download prompts. If your trip hinges on mobile check-in or real-time delay alerts, build in a buffer and check the website directly rather than relying solely on the app.

What to Do When Something Goes Wrong

If baggage is delayed or lost, file a report through WorldTracer at the airport’s Baggage Services Office immediately  you’ll receive a File ID to track the claim. As an EU-based airline, Aegean also operates under the EU’s passenger-rights framework, which covers compensation eligibility for certain delays and cancellations; check the specifics of your situation against current EU rules.

Is Aegean a Good Airline for Your Trip?

Aegean is a good airline for budget-conscious travelers, families, and anyone flying within Greece or on short-to-medium European routes  its core strength. It’s a less ideal fit for travelers who prioritize flexible refunds, consistently reliable app functionality, or hands-on service recovery during irregular operations.

Best suited for:

• Travelers connecting between Athens and Greek islands
• Families needing kid-friendly amenities and seating-together guarantees (Family fare)
• Star Alliance mile collectors
• Budget-conscious flyers who book Flex or ComfortFlex for flexibility without excessive fees

Less suited for:

• Travelers who need guaranteed cash refunds (avoid Light fare)
• Anyone relying heavily on mobile check-in or live flight-status alerts
• Passengers with zero tolerance for customer-service friction during delays or overbooking

Frequently Asked Questions

What’s the carry-on size limit on Aegean’s Light fare?
Light fare allows one cabin bag up to 56x45x25cm and 8kg, or one personal item placed under the seat  not both, according to Aegean’s official baggage page (checked Oct 19, 2026).

How much does it cost to change a Light fare ticket?
Domestic changes cost €40; international changes run €45-70, plus an extra €10 if made within 7 days of departure, plus any fare difference.

Can I get a refund if I cancel a Flex ticket?
No full refund  Flex tickets carry a non-refundable amount of €45 (domestic), €50 (short international), or €60 (long international) per the fare rules, though taxes are refunded in full.

Does Aegean charge for phone bookings?
Yes. Adding services like baggage or seat selection through the call center after ticket issuance costs €8 per passenger, versus no service fee for the same changes made online.

Is WiFi available on all Aegean flights?
No  WiFi is only available on A320neo and A321neo aircraft, with Text & Surf priced at €6 and Stream at €12 for non-elite members.

What is Aegean’s Skytrax rating?
Aegean Airlines holds Skytrax 4-Star Airline certification, reflecting strong onboard product and staff service quality across its fleet.

Why is Aegean’s Trustpilot score so much lower than its Skytrax rating?
Trustpilot’s 1.8/5 score comes from 2,251 self-selected reviews on an unclaimed company profile, which Trustpilot itself notes “may not be representative,” while Skytrax conducts structured product and service audits.

What’s the maximum checked bag weight allowed?
Checked bags up to 23kg are standard; bags between 23kg and 32kg incur an overweight fee, and anything over 32kg can only be shipped as cargo.

Does the Family fare save money on children’s tickets?
Yes  Family fare includes a 40% discount on children’s tickets (versus 20% on ComfortFlex) and a 90% discount on infant tickets, plus a 50% discount on pre-purchased checked baggage.

How many items can I bring per passenger?
Aegean allows a maximum of five items total per passenger, including bags, pets, sports equipment, and instruments combined.