EVA Air Cancellation Policy: Fees, Refunds and Cancellation Rules

EVA Air lets you cancel a ticketed reservation free within 24 hours of purchase if you booked at least 168 hours (one week) before departure on US-bound itineraries. Outside that window, voluntary cancellations incur fare-rule-based refund fees, while involuntary cancellations (airline-caused) qualify for full refunds with no service charge.

EVA Air Cancellation Policy Overview

What is EVA Air’s cancellation policy? EVA Air allows passengers to cancel a ticketed reservation without penalty and receive a full refund if the booking was made through EVA Air’s website or ticketing office at least 168 hours (one week) before departure, and the cancellation and refund request are both submitted within 24 hours of purchase. Outside this window, cancellation terms depend on the fare rules attached to your ticket.

EVA Air separates two distinct actions, and confusing them is the most common mistake travelers make:

Cancelling your itinerary does not automatically trigger a refund. You must submit a separate refund application through EVA Air’s refund portal to get your money back.

Timeline for submitting cancellations. EVA Air’s online Cancel Booking system allows cancellation of any booking up to 1 hour before departure, regardless of which channel you booked through. However, canceling that close to departure will almost always result in forfeiting refund eligibility and may trigger a no-show fee if you don’t act in time.

EVA Air Refund Policy

What is EVA Air’s refund policy? EVA Air processes refunds based on whether the change was voluntary (your choice) or involuntary (caused by EVA Air, such as a flight cancellation or schedule change of more than two hours). Involuntary refunds carry no refund service charge. Voluntary refunds deduct a refund fee, no-show fee, and Booking Service Charge, where applicable, per the ticket’s fare rules.

Voluntary vs. involuntary refunds

This distinction determines whether you pay a refund fee at all.

• Voluntary refund: You choose to cancel for personal reasons. Subject to refund fee, no-show fee, and non-refundable Booking Service Charge (YR), per fare rules.
• Involuntary refund: EVA Air cancels the flight, changes the schedule by more than two hours, causes a missed connection, adds extra connections, or reroutes you through a different airport. No refund service charge applies, and the Booking Service Charge (YR) may also be refunded.

Choose the “Refund Request for Extraordinary Events or Flight/Add-on Service Irregularities” option if you qualify for involuntary treatment. Choose “Refund Application/Refund Inquiry” for a standard voluntary refund, which is subject to a refund fee.

The 24-hour / 168-hour refund rule

For itineraries to or from the United States, EVA Air offers a no-penalty 100% refund if two conditions are both met:

1. The ticket was purchased and booked at least one week (168 hours) prior to the first flight’s departure.
2. The cancellation and refund application are both submitted within 24 hours of purchase.

Example: You book a US-bound EVA Air flight departing in three weeks and cancel it 10 hours after purchase. Because you met the 168-hour advance-purchase window and acted within 24 hours, you qualify for a full refund with zero refund penalty.

Edge case: If you book a flight departing in just 5 days and cancel it 2 hours later, the 24-hour cancellation protection does not apply, because the ticket wasn’t purchased at least 168 hours before departure. In this case, standard voluntary refund rules and fees apply instead.

How EVA Air calculates your refund amount

According to EVA Air’s refund application page, the refund formula works like this:

Refund = Fare paid + refundable taxes/fees − value of flown/used segments − refund fee − no-show fee (if applicable) − Booking Service Charge

Key details that affect your payout:

• Refundable government and airport taxes/fees for unused segments are always refunded in full, without penalty, even on non-refundable tickets.
• The Booking Service Charge (YR) is non-refundable in voluntary cases.
• If, after these deductions, only the airport tax remains refundable, EVA Air will not charge a refund handling fee or no-show fee on that remaining amount.
• Refunds for partially used itineraries are calculated by deducting the value of flown segments, not simply halving the ticket price.

Illustrative example (hypothetical figures, not official EVA Air rates): Say you paid $900 for a round-trip ticket and $120 of that was refundable taxes. You’ve already flown the outbound leg, valued at $400 under the fare used. Your fare rules list a $150 voluntary refund fee. Your refund would be: $900 + $120 − $400 − $150 = $470. Always confirm the actual figures in your own fare rules, since EVA Air does not publish one flat fee table.

Refund processing timelines

How to submit a refund request

1. Go to EVA Air’s Refund Application/Refund Inquiry page.
2. Enter your 13-digit ticket number (or EMD number for ancillary services like excess baggage).
3. Enter your last name and first/given name.
4. Complete the CAPTCHA and log in.
5. Choose “Refund Application/Refund Inquiry” (voluntary) or the extraordinary-events option (involuntary) based on your situation.

Submit each ticket number individually if you’re requesting refunds for multiple travel companions. Refunds go only to the original credit card or bank account used for purchase. If the refund amount exceeds what was charged to one card, the balance refunds to the next payment method listed on the booking.

Refunds for award tickets and miles

If your ticket was purchased entirely with miles and is completely unused, EVA Air refunds the cash portion (plus taxes) and returns the miles to the booking account holder, provided the miles are still valid on the refund application date. Partially used award tickets are refunded in cash for unused segments and taxes only; miles are not refundable on partial use.

EVA Air Cancellation Fee

Does EVA Air charge a cancellation fee? EVA Air may charge a refund surcharge (cancellation fee) on voluntary cancellations, but the exact amount depends on your fare family, route, and ticket rules rather than one fixed published rate. Refundable government taxes and fees are always returned in full, even on non-refundable tickets, regardless of any refund surcharge applied to the base fare.

EVA Air’s official ticketing FAQ confirms that a “refund surcharge may be applied when refunding your ticket,” but that surcharge never touches the refundable government and airport taxes for unused sectors. This applies to non-refundable fares as well.

Where to find your specific cancellation fee: Your fare rules, available during booking or emailed with your e-ticket and receipt, list the exact refund surcharge, no-show fee, and change fee that apply to your fare family. If you booked through a travel agent, request this information directly from them.

Important: Combined fare families. If your itinerary mixes more than one Fare Family (excluding Discount Fare Family, which can’t be combined), the highest cancellation or no-show fee among those fare families applies to the entire itinerary, and the highest change fee applies to any changed segments.

One verified fixed fee: EVA Air publishes one specific USD figure in its disruption policy: a $50 award ticket reissue service fee, which can be waived once for standard members, waived once for Green Card Infinity MileageLands members, and is not charged at all to Diamond, Gold, or Silver Card members under current policy.

Unverified third-party reports (use caution): Some online forums describe cancellation fees ranging roughly from $100 to $500, and one traveler reported a $250 charge despite cancelling within 24 hours, likely because the booking didn’t meet the 168-hour advance-purchase requirement. These figures are not confirmed on EVA Air’s official pages and should not be treated as current rates. Always verify your fee against your specific fare rules before cancelling.

Change EVA Air Flight

How do I change my EVA Air flight? You can change your EVA Air flight online using the “Change Date/Flights” tool if you booked directly through EVA Air’s website or app. Changes typically require paying a change fee plus any fare or tax difference, though EVA Air waives certain fees once for passengers affected by flight disruptions or specific published travel advisories.

Standard voluntary changes

• Purchased via EVA Air website/app: Use the “Change Date/Flights” function in Manage My Booking.
• Purchased via a travel agent: Contact your agent directly; EVA Air cannot process these changes.
• Purchased via EVA Air ticketing office: Contact the original issuing office.

A change fee and any fare/tax difference generally apply, according to your ticket’s fare rules.

Involuntary changes (flight disruptions)

When EVA Air cancels your flight, changes your schedule by more than two hours, or otherwise disrupts your original itinerary, you may qualify for free rebooking under these conditions:

Decision criteria: Change or refund? Choose a free rebooking within the 14-day window if your new travel dates are flexible and close to the original flight. Choose a refund if your trip plans have changed entirely or if the only available rebooking options fall outside the fee-waived window. Choosing a refund under flexible weather-related policies (like a typhoon advisory) still deducts refund processing fees and no-show penalties, since those waivers typically cover changes only, not refunds.

Promotional and advisory change waivers (verified examples)

EVA Air periodically issues limited-time, route-specific change waivers:

• Weather/event advisories (example: Typhoon Champi, published Oct 21, 2026): one change fee waived if rebooked by a set date and flown within a set window, but fare and tax differences still apply. Refund processing fees, no-show penalties, and Booking Service Charges remain in effect for refunds under these policies.
• New route launches (example: Washington D.C., effective Feb 12, 2026): one-time change fee waiver for rebooking onto new direct flights.
• Airport code changes at the same airport system (example: Chengdu TFU to CTU, effective Jul 17, 2026): since the flight number and date stay the same, any refund request is processed as a standard voluntary refund, not an involuntary one.

The one-time waiver trap

If EVA Air waives your reissue fee once due to a disruption or promotional policy, any later change or refund on that same ticket reverts to standard voluntary terms, meaning the service charge applies in full. Don’t assume a second change will be free just because the first one was.

EVA Air Cancel Fee: Online Cancellation Process

How do I cancel my EVA Air booking online? Log in to EVA Air’s “Cancel Booking” tool using your six-character booking reference, last name, first/given name, and a CAPTCHA code. This cancels your entire itinerary, including all passengers and segments in the same booking record, up to one hour before departure. It does not process a refund.

Step-by-step cancellation

1. Go to EVA Air’s Cancel Booking page.
2. Enter your six-character booking reference.
3. Enter your last/family name.
4. Enter your first/given name (skip if none applies).
5. Complete the CAPTCHA.
6. Confirm the cancellation.

All passengers and all itineraries tied to that single booking record will be cancelled together. There’s no partial cancellation option in this tool.

What online cancellation cannot do

The following situations require contacting EVA Air’s reservation center or your travel agent directly, since they fall outside the scope of self-service cancellation:

• Partial cancellation of specific flights or specific passengers within a booking
• Bookings that have not yet been ticketed
• Group bookings
• Bookings made by a travel agent that include other airlines
• Bookings that can’t be cancelled online due to technical issues

Alternative contact methods

If your booking falls into any of the categories above, contact:

• EVA Air’s reservation/ticketing office (for direct EVA Air bookings)
• Your original travel agent (for agent-issued tickets)

Booking Through Travel Agents

If you booked through a travel agent, EVA Air’s self-service tools (both Cancel Booking and Refund Application) generally will not process your request, except for the general refund portal, which does accept certain third-party payment types. Instead:

• Cancellations: Contact your travel agent directly to cancel or change your booking.
• Refunds: Contact your travel agent to arrange your refund; EVA Air directs agent-ticket refund requests back to the issuing agency.
• Changes: Your agent handles rebooking, fare differences, and change fee collection according to the fare rules of your original purchase.
• Unused agent-issued tickets changed at an airport, EVA ticketing office, or call center: As of Feb 1, 2021, EVA Air charges a USD $50 Ticketing Service Fee per ticket, in addition to any fare/tax difference and change fee. This fee is non-refundable and carries no further discount.

Why this matters: Travel agent bookings route differently through EVA Air’s systems, so even identical fare rules can produce different cancellation workflows depending on your purchase channel.

Complaint and Resolution Process

If you submit a written complaint to EVA Air, the airline commits to:

• Acknowledge your concern within 30 days
• Provide a substantive written response within 60 days, in line with DOT regulations

This applies to complaints submitted through EVA Air’s online feedback form or in writing to EVA Airways Customer Service Division, Customer Relations Department. Keep copies of your booking reference, ticket number, and all correspondence, since documentation speeds up resolution and strengthens your case if you escalate to the U.S. DOT’s Aviation Consumer Protection Division.

Frequently Asked Questions

Does EVA Air charge a fee to cancel within 24 hours?
No, if your ticket was purchased at least 168 hours (one week) before departure on a US itinerary and you cancel within 24 hours of purchase, EVA Air issues a full refund with no penalty.

Can I get a refund if I only cancel part of my itinerary?
Online tools don’t support partial cancellation. You must contact EVA Air’s reservation center or your travel agent, and your refund will be calculated by deducting the value of used segments, not by halving the total fare.

Is the Booking Service Charge (YR) refundable?
No, the Booking Service Charge is non-refundable on voluntary cancellations, but it may be refunded on involuntary cancellations caused by EVA Air.

How long does an EVA Air credit card refund take?
Credit card refunds process within 7 working days of a complete request, though it may take 1-2 billing cycles to appear on your statement.

What happens if my mileage-booked ticket is unused?
Completely unused award tickets refund the cash portion plus taxes, and miles return to the account holder if still valid on the refund application date.

Does a 2-hour schedule change qualify as involuntary?
Yes, a schedule change of more than 2 hours qualifies as an involuntary change, entitling you to free rebooking or a full refund without penalty.

Can I change my flight twice using the same fee waiver?
No, a reissue fee waiver applies to one transaction only. Any subsequent change to the same ticket reverts to standard voluntary change fees.

Do non-refundable tickets ever get any money back?
Yes, refundable government and airport taxes for unused segments are always refunded in full, even on non-refundable fares, though the base fare itself may not be refundable.

How long does EVA Air take to respond to a written complaint?
EVA Air acknowledges complaints within 30 days and provides a substantive written response within 60 days, per DOT regulations.

What’s the one confirmed fixed fee EVA Air publishes?
EVA Air publishes a $50 USD award ticket reissue service fee, waivable once for standard and Green Card members, and waived entirely for Diamond, Gold, and Silver Card members.