Royal Air Maroc Reviews: Ratings, Passenger Experiences and Fees

Royal Air Maroc holds a 2.5/5 rating across 6,824 TripAdvisor reviews, with terrible ratings (49.5%) outpacing excellent ones (14%). The airline scores best on legroom, cleanliness, and check-in (3/5) and worst on in-flight entertainment (2/5). It’s a full oneworld member, making it best suited for budget-conscious travelers prioritizing direct Morocco access over premium consistency.

Royal Air Maroc Airlines Reviews: What Do the Numbers Show?

Royal Air Maroc holds a 2.5 out of 5 rating on TripAdvisor across 6,824 reviews, split into 957 excellent, 1,156 good, 738 average, 598 poor, and 3,375 terrible ratings. When converted to percentages, this distribution skews heavily negative: terrible reviews alone account for just under half of all feedback.

Two numbers matter most here: combined excellent-plus-good reviews sit at roughly 30.9%, while combined poor-plus-terrible reviews reach approximately 58.3%. In practical terms, close to six in ten reviewers report a negative experience, while roughly three in ten report a positive one, leaving a smaller middle ground of average experiences.

Category Breakdown: Where RAM Scores Highest and Lowest

TripAdvisor’s category ratings reveal a more nuanced picture than the overall score suggests:

In-flight entertainment is the clear weak point, consistent with traveler complaints about outdated or malfunctioning screens on long-haul Dreamliner flights. Customer service and value for money tie as the second-lowest categories, reflecting the volume of complaints about baggage claims, refund delays, and unhelpful support channels found across Trustpilot and airlines-inform.com reviews.

Is Royal Air Maroc a Good Airline?

Royal Air Maroc is a mixed-quality airline: reliable for direct, affordable access to Morocco, but inconsistent on service recovery when things go wrong. Business Class reviewers praise the Moroccan hospitality, lie-flat seating, and multi-course dining, while Economy passengers report more frequent issues with delays, lost baggage, and unresponsive customer service.

The gap between cabins is notable. A detailed Business Class review from businessclass.com highlights a 1-2-1 reverse herringbone configuration on the 787-9 Dreamliner, a signature Pier Augé amenity kit, and an elaborate trolley meal service with Moroccan mint tea. Economy passengers, by contrast, disproportionately report baggage mishandling (a recurring theme across Trustpilot, TripAdvisor, and airlines-inform.com), long delays at the Casablanca hub, and slow claims resolution sometimes stretching weeks or months.

Choose Royal Air Maroc if competitive pricing and direct Morocco routing matter more to you than service consistency. Consider alternatives if you have tight connections, low tolerance for delays, or a history of needing responsive customer support during travel disruptions.

The Good: What Passengers Appreciate

• Extensive route network with codeshare agreements across nine airlines
• Competitive fares relative to other carriers serving Morocco
• Direct flights from major cities, reducing connection risk
• Business Class cabin experience, including lie-flat seats and Moroccan-themed dining
• Knowledgeable, warm crew members reported on select long-haul routes

The Bad: Recurring Issues

• High frequency of flight delays, particularly connections through Casablanca
• Aging aircraft interiors and inconsistent entertainment systems
• Baggage mishandling reported repeatedly across independent review platforms
• Slow, often unresponsive customer service for claims and refunds
• Limited food and beverage variety on some routes, with inconsistent quality

Royal Air Maroc Is Part of Which Alliance?

Royal Air Maroc is a full member of the oneworld alliance, and per oneworld’s own member page, it holds the distinction of being the first full oneworld member based on the African continent. Full membership means RAM passengers can earn and redeem miles across all oneworld partner airlines, not just a limited codeshare subset.

This membership connects RAM to major global carriers including American Airlines, British Airways, Cathay Pacific, Finnair, Qantas, and Qatar Airways. For travelers connecting through Casablanca to onward international destinations, oneworld membership can simplify itinerary booking and baggage transfer though, as reviews show, baggage transfers through Casablanca remain a recurring pain point in practice.

Royal Air Maroc Alliance Benefits: What Oneworld Membership Means for You

Beyond the membership fact itself, oneworld status gives Royal Air Maroc flyers tangible perks: tier-based lounge access, priority check-in, and mileage-earning across partner airlines through the Safar Flyer frequent flyer program. These benefits apply even when flying Economy, provided you hold elite status.

Safar Flyer tiers map to oneworld tiers as follows:

Higher Safar Flyer tiers unlock reciprocal perks across oneworld airlines, including lounge access at partner hub airports and priority boarding useful if your itinerary involves multiple carriers beyond RAM itself. Royal Air Maroc also operates Royal Air Maroc Express, a regional affiliate running ATR-72 aircraft on domestic Moroccan routes from Casablanca, which is separate from the mainline oneworld codeshare network.

Edge case: If you’re booking a codeshare itinerary (flying partly on a oneworld partner, partly on RAM), baggage allowances and fees can follow the operating carrier’s rules rather than RAM’s always confirm which carrier’s fare conditions apply before your trip.

Royal Air Maroc Fees and Charges: What to Confirm Before Booking

Royal Air Maroc, like most carriers, charges separately for several categories of service beyond the base fare. At the time of this review, exact fee amounts could not be independently verified Royal Air Maroc’s official baggage and fare-conditions pages were unavailable during research, and no verified fee figures were found elsewhere. Rather than estimate, use the checklist and cost-breakdown method below to confirm real costs directly with Royal Air Maroc at booking.

Fee Categories to Check

Frequently Asked Questions

What percentage of Royal Air Maroc reviews are negative?
Combined poor and terrible reviews account for approximately 58.3% of TripAdvisor’s 6,824 total reviews, compared to roughly 30.9% rated excellent or good.

Does Royal Air Maroc lose luggage often?
Baggage mishandling is one of the most frequently reported issues across TripAdvisor, Trustpilot, and airlines-inform.com reviews, though exact loss-rate statistics aren’t published by the airline.

Is Royal Air Maroc part of a major airline alliance?
Yes, Royal Air Maroc is a full member of oneworld, described by oneworld as the alliance’s first full member based in Africa.

Can I earn miles with Royal Air Maroc on other airlines?
Yes, through the Safar Flyer program, which maps to oneworld tiers (Silver to Ruby, Gold and Ambassador to Sapphire, Platinum to Emerald), letting you earn and redeem across all oneworld partners.

Is Royal Air Maroc’s Business Class worth the upgrade?
Business Class reviews consistently highlight lie-flat seating on the 787-9, Moroccan-themed dining, and a curated amenity kit a notably different experience from Economy, where most complaints originate.

Why do so many complaints mention Casablanca specifically?
Mohammed V International Airport in Casablanca serves as RAM’s primary connection hub, and reviewers frequently cite tight layovers, gate confusion, and baggage transfer delays occurring specifically during Casablanca connections.

Does Royal Air Maroc have Wi-Fi onboard?
As of 2025, per businessclass.com’s review, Royal Air Maroc aircraft do not offer inflight Wi-Fi, so travelers should plan for offline entertainment.

How many destinations does Royal Air Maroc serve?
Figures vary by source: outline data cites 94 destinations, while oneworld’s member page lists 82 destinations across 41 countries confirm current route maps directly with the airline.

What should I do if Royal Air Maroc loses my checked bag?
File a claim immediately with documentation (receipts, baggage tag, photos), and follow up persistently in writing, as multiple reviewers reported claims taking weeks to months to resolve through standard channels.

Are Royal Air Maroc’s domestic flights operated differently than international routes?
Yes, domestic Moroccan routes are often operated by Royal Air Maroc Express, a regional affiliate running ATR-72 aircraft, separate from the mainline Boeing/Embraer fleet serving international routes.