EVA Air customer service can be reached at +1-800-695-1188 for US reservations and ticketing, available 24 hours with Pacific Time live-agent hours of 5:30 AM–5:30 PM daily. Live chat runs weekdays 8:30 AM–5:30 PM PT. Self-service tools, regional numbers, and an online feedback form cover everything else. Always confirm details on evaair.com, since hours and fees can change.

What Is the EVA Air Customer Service Number?

The main EVA Air customer service number for US-based travelers is +1-800-695-1188, handling reservations, ticketing, and general inquiries. Phone support runs daily from 5:30 AM to 5:30 PM Pacific Time; outside those hours, EVA Air’s Global Call Center picks up in Chinese and English, making the line effectively available around the clock.

Travelers who are deaf or hard of hearing can dial 711 to connect through the Relay Service (TTY). If you’re outside the US, don’t use this number  EVA Air publishes country-specific lines, which we cover below.

What Is EVA Air’s Phone Number for Live Chat and Office Support?

EVA Air’s phone number for its El Segundo, California office is +1-310-362-6600, available Monday through Friday, 8:30 AM–5:30 PM local time, separate from the 24-hour reservations line. Live chat (English only) runs weekdays 8:30 AM–5:30 PM Pacific Time and is closed weekends and national holidays.

If you’re on the East Coast, add three hours  the 5:30 AM PT opening is 8:30 AM ET.

What Is the Full List of EVA Air Contact Info?

EVA Air’s full contact info includes the US reservations line, regional office numbers, a mailing address, an online feedback form, and a chatbot  but no verified public customer-service email address. The company’s official Contact page lists dedicated entries for cities like Houston, Chicago, Los Angeles, Seattle, and Toronto.

EVA Air has not published a general customer-service email address, so the feedback form or phone line is the reliable path for written inquiries. Treat any site offering a direct email as unverified.

What Is the EVA Air Number for Travelers Outside the US?

EVA Air’s number varies by country because the airline operates dedicated regional reservation lines through its local offices. For example, Manila’s reservation and ticketing hotline is +63-2-8-539-3987, staffed Monday through Friday, 8:30 AM–5:30 PM local time in Chinese and English.

To find the right EVA Air number for your country, visit the official Contact page and select your location from the dropdown  numbers, hours, and office addresses differ by market, and using a US number abroad can mean long-distance charges or no connection at all.

How Do I Avoid Fake EVA Air Phone Numbers?

Unofficial websites sometimes list phone numbers that resemble EVA Air’s but route to third-party travel agencies or call centers charging extra fees. Only trust numbers published directly on evaair.com’s official Contact page.

A few practical checks:

• Cross-reference any number against the Contact page for your country before calling.
• Be wary of “customer service” numbers on classified listings, map apps, or social media bios.
• Never share payment details with an agent whose number you can’t verify as EVA Air’s own.

How Can I Use Self-Service Instead of Calling?

EVA Air’s Manage Your Trip tool lets travelers change flights, request refunds, pay no-show charges, and buy prepaid excess baggage without contacting an agent. This works for tickets booked directly through EVA Air’s website or app; tickets bought through a travel agent must be changed through that agent instead.

Useful self-service tools include:

• Manage/View My Booking  date changes, invoice requests, seat selection
• Refund Application/Enquiry (under Plan & Book)  submit refund requests
• Baggage Calculator  estimate excess baggage costs before you fly
• EVA Air App (iOS/Android)  check-in, flight status, itinerary management

What Are EVA Air’s Fees for Name Corrections and Refunds?

A name correction on an EVA Air ticket costs USD 50 per ticket, with no discount for children, and is non-refundable. Each passenger gets one correction, covering spelling errors, misplaced names, or incorrect titles  but the name must still match the passport.

Example: A family of four, each with a minor spelling error, pays USD 50 × 4 = USD 200 total.

For refunds, government taxes on unused segments are always returned in full, even on non-refundable fares, though a refund surcharge may apply to the fare itself. Processing takes up to 20 days for cash/check and 7 days for credit card refunds. US travelers also benefit from the 24-hour rule: tickets bought at least a week before a US departure can be cancelled for a full refund within 24 hours of purchase.

What’s the Resolution Process for Delays, Cancellations, and Lost Baggage?

If an EVA Air flight is delayed 30+ minutes, cancelled, or diverted within 7 days of departure, the airline must update flight status within 30 minutes of becoming aware, per US DOT rules (14 CFR 259.5). Affected passengers are entitled to rebooking or a full refund without penalty.

For mishandled baggage, EVA Air works to return delayed bags within 24 hours and, under the 2024 US DOT refund rule, promptly refunds baggage fees for significantly delayed luggage. Written complaints get acknowledged within 30 days and a substantive response within 60 days  if EVA Air’s response falls short, escalate to the DOT Aviation Consumer Protection Division at dot.gov/airconsumer.

When Is the Best Time to Contact EVA Air Customer Service?

Calling early in the Pacific morning on weekdays, before the queue builds, is generally your best bet for shorter waits, though EVA Air doesn’t publish hold-time statistics. Before you call, have your booking reference, full name, and travel dates ready to speed things along.

If your issue isn’t urgent, the feedback form or Manage Your Trip tool often resolves things faster than waiting on hold, especially outside the 5:30 AM–5:30 PM PT window when only the Global Call Center is staffed.

Frequently Asked Questions

Does EVA Air have 24/7 customer service?
Yes, in effect. The US line (+1-800-695-1188) runs daily 5:30 AM–5:30 PM PT with live agents, and the Global Call Center covers the remaining hours in Chinese and English.

Is there a live chat with EVA Air?
Yes, but only in English and only Monday–Friday, 8:30 AM–5:30 PM Pacific Time. It’s closed on weekends and national holidays.

What’s the EVA Air name correction fee?
USD 50 per ticket, with no child discount, limited to one correction per passenger, and it’s non-refundable.

How long do EVA Air refunds take?
Up to 20 days for cash or check refunds, and up to 7 days for credit card refunds on EVA Air website or office purchases.

Does EVA Air have a TTY line for hearing-impaired travelers?
Yes, dial 711 to reach EVA Air through the Relay Service during standard reservation hours.

Can I change my EVA Air ticket if I booked through a travel agent?
No. Tickets bought through a travel agent must be changed or refunded through that same agent, not directly with EVA Air.

What happens if I’m bumped from an EVA Air flight?
EVA Air follows US DOT oversales rules: voluntary denied boarding is offered first, and involuntary denied boarding triggers compensation per federal regulation.

How much does a 35 kg checked bag cost on EVA Air?
Bags between 32–45 kg are charged at roughly three times the standard excess baggage rate and require EVA Air’s approval before travel.

Does prepaying for excess baggage save money?
Yes, prepaying online at least four hours before departure typically saves about 10% versus paying at the airport, based on published fee charts.

What’s the 24-hour refund rule for EVA Air?
Tickets for US-bound or US-departing EVA Air flights, bought at least a week ahead through EVA Air’s website or office, can be cancelled for a full refund within 24 hours of purchase.