EgyptAir Reviews: Ratings, Fees and Passenger Experience 2026

EgyptAir holds a Skytrax 3-star rating and a 1.5/5 Trustpilot score, reflecting inconsistent service, frequent delay and baggage complaints, but genuinely good food and friendly crews on many flights. As a Star Alliance member, it offers wide connectivity. Weigh the fee structure and reviews before booking, especially for long-haul business class.

How is EgyptAir rated by major review platforms?

EgyptAir holds a Skytrax 3-Star Airline certification and a 1.5-out-of-5 “Bad” TrustScore on Trustpilot (959 reviews, as of October 2026). These numbers paint different pictures: Skytrax rates product standards against global benchmarks, while Trustpilot reflects unfiltered, often complaint-driven passenger feedback.

TripAdvisor and Kayak scores couldn’t be independently verified for this article; check those platforms directly for current numbers.

Context matters here. Trustpilot’s own “similar companies” data shows most major airlines score low: Turkish Airlines 1.4, Lufthansa 1.3, Emirates 1.8, Qatar Airways 1.4. Review sites naturally attract complaints more than compliments, so EgyptAir’s 1.5 isn’t dramatically out of step with global peers.

Is EgyptAir a good airline?

EgyptAir is a mixed-but-functional choice: Skytrax-certified at 3 stars with competitive food quantity and improving lounges, but Trustpilot reviewers frequently cite delays, lost baggage, and inconsistent customer service. It suits travelers prioritizing direct Cairo connections and price over guaranteed premium consistency.

Skytrax specifically notes “some elements of inconsistency for inflight dining in both cabins,” while also crediting a competitive food quantity, “particularly on regional flights.” A major new lounge at Cairo opened to improve Business Class ground standards.

Recurring Trustpilot themes (156 reviews analyzed, October 2026):

• Flight delays with poor communication
• Missing or delayed checked baggage
• Difficulty reaching phone support
• Some rude staff interactions, though others report excellent crew
• Chaotic or dirty airport experiences at times

Positives mentioned by the same reviewers: comfortable cabins, decent legroom, good food, and attentive crew on specific flights, plus polite ground staff at check-in.

How is EgyptAir’s service and in-flight experience?

Feedback on EgyptAir’s in-flight experience is inconsistent: some passengers report excellent crew attentiveness and tasty halal meals, while others describe rushed service, meal item shortages, and unresolved baggage issues. Outcomes often depend on route, crew, and aircraft type rather than a single predictable standard.

Reviewers highlight specific crew interactions as standouts, such as praise for ground staff at Guangzhou Airport and a five-star mention of a New York-Cairo flight’s cabin crew. On the flip side, a Trustpilot reviewer from October 2026 described business class meal options running out and undisclosed downgrades at check-in despite paying for upgrades.

EgyptAir Business Class: what does it actually include?

EgyptAir Business Class officially includes two checked bags up to 32 kg each, two hand-luggage pieces up to 8 kg each, and free standard seat selection, according to EgyptAir’s own baggage and seating pages. Lounge access at Cairo is improving, with a new flagship lounge supplementing the existing Almeisan Lounge.

Skytrax flags “inconsistency for inflight dining” even in premium cabins, and Trustpilot reviewers echo this with reports of unavailable menu choices and surprise downgrades after paying extra. If a seamless, guaranteed premium cabin matters most, verify current product details directly with EgyptAir or a travel agent before booking, since seat hardware and catering specifics vary by aircraft and weren’t independently confirmed for this article.

What are EgyptAir’s actual baggage and fee charges?

EgyptAir’s excess baggage fee for an extra 23 kg bag from Cairo ranges from $30 (domestic) to $600 (Asmara), with most European and Middle Eastern routes falling between $100 and $150, based on EgyptAir’s official October 2026 excess-baggage schedule. Paying online at least 24 hours ahead is consistently cheaper than paying at the airport.

Worked example: Two extra bags Cairo to London booked online cost 2 x $110 = $220, versus 2 x $125 = $250 at the airport, a $30 saving. An overweight 28 kg bag to Europe adds a $75 surcharge on top of the $150 extra-bag fee, totaling $225; splitting it into two 23 kg bags instead would cost $150 for the second bag, saving $75.

Seat selection fees also apply outside free categories: a standard aisle or window seat costs $20, while first-row seats range from $25 to $104 depending on destination (Cairo-Toronto is priciest at $104). All fees exclude taxes and are subject to change, so confirm current pricing on egyptair.com before booking.

EgyptAir alliance

EgyptAir joined Star Alliance on 11 July 2008, becoming its 21st member and linking Cairo to the alliance’s global network. Star Alliance Gold status holders flying EgyptAir receive priority check-in, boarding, and lounge access, while EgyptAir Plus members get added baggage and seating perks.

Star Alliance Gold benefits on EgyptAir include an extra checked baggage piece beyond standard fare-rule allowances. EgyptAir Plus Platinum members also receive free standard seat selection regardless of fare type.

EgyptAir alliance partners

EgyptAir’s official codeshare and partner list includes Star Alliance members like Lufthansa, Turkish Airlines, Air Canada, United Airlines, Singapore Airlines, and Ethiopian Airlines, alongside non-alliance codeshare partners such as Etihad Airways, Gulf Air, Oman Air, and Royal Air Maroc.

It’s worth distinguishing codeshare partners from full Star Alliance members, since not all listed partners share full alliance benefits:

• Star Alliance members: Lufthansa, Austrian, Swiss, Brussels Airlines, Turkish Airlines, Aegean, Air India, Singapore Airlines, Thai Airways, Air China, Air Canada, United Airlines, TAP Portugal, LOT Polish, Ethiopian Airlines, South African Airways
• Codeshare only (non-alliance): Royal Air Maroc, Oman Air, Gulf Air, Etihad Airways

If your itinerary spans two tickets or two non-partnered airlines through Cairo, baggage allowances may differ by operating carrier, so check the marketing airline’s rules when booking connections.

How reliable is EgyptAir with delays and disruptions?

Exact on-time performance statistics weren’t available from verified sources for this article, but Trustpilot reviews frequently cite delays with limited proactive communication from EgyptAir. One October 2026 reviewer described a flight cancelled shortly after check-in and automatic rebooking without consent.

Refund timelines also draw criticism. EgyptAir states refunds may take up to 21 working days, but one reviewer reported waiting over six weeks past that window with limited updates. If your flight is disrupted, keep all receipts for essential purchases; one passenger cited the Montreal Convention when pursuing reimbursement for baggage-delay expenses. Always verify current policies on egyptair.com, since compensation specifics weren’t confirmed for this piece.

Is EgyptAir good value for the price?

EgyptAir can offer solid value for travelers prioritizing direct Cairo access and competitive base fares, but added costs like baggage and seat selection fees can shift the total price depending on your routing. Comparing all-in costs against full-service competitors is essential before assuming EgyptAir is cheaper.

Because extra baggage and seat fees vary significantly by route, always calculate total trip cost, not just the base fare, especially on long-haul routes to the US or Far East where excess baggage runs 200–250 per bag.

How to book EgyptAir and what to expect

Booking EgyptAir works best when you check current fees, confirm your aircraft type for long-haul routes, and select seats early if traveling with children or as a group, since free standard seating isn’t guaranteed on every fare. Reading recent reviews from your specific route can also help set realistic expectations.

Practical tips:

• Check in early if carrying excess baggage; EgyptAir recommends arriving 90 minutes before normal check-in time
• Check-in closes 60 minutes before departure
• Families should select seats together in advance; separate bookings require individual seat requests
• Exit row seats require passengers aged 15+, able-bodied, and able to understand English safety instructions

Frequently Asked Questions

What is EgyptAir’s current Trustpilot score?
EgyptAir holds a 1.5 out of 5 TrustScore on Trustpilot based on 959 reviews as of October 2026, with 227 submitted in the past 12 months.

What is EgyptAir’s Skytrax rating?
EgyptAir is a Skytrax-certified 3-Star Airline, with Skytrax noting the airline is “close to a 4-Star Airline Rating level” in some areas.

How much is EgyptAir’s excess baggage fee from Cairo to Europe?
Paying online at least 24 hours before departure costs $135 per extra 23 kg bag to Europe; paying at the airport costs $150.

When did EgyptAir join Star Alliance?
EgyptAir joined Star Alliance on 11 July 2008, becoming the alliance’s 21st member.

Is seat selection free on EgyptAir?
Seat selection is free for international Business Class, Fully Flex Economy fares, EgyptAir Plus Platinum members, and during check-in; otherwise it’s a paid add-on in Economy.

How much baggage does EgyptAir Business Class include?
EgyptAir Business Class includes two checked bags up to 32 kg each and two hand-luggage pieces up to 8 kg each, per official allowances.

Is Etihad Airways a Star Alliance partner of EgyptAir?
No. Etihad Airways is an EgyptAir codeshare partner but is not a Star Alliance member.

How long does an EgyptAir refund take?
EgyptAir states refunds may take up to 21 working days, though at least one 2026 reviewer reported waiting over six weeks past that estimate.

What’s the excess baggage fee from Cairo to Asmara?
The excess baggage fee from Cairo to Asmara is $600 per extra bag, four times the Europe rate, due to a one-checked-piece limit effective 1 January 2026.

Can children be seated with family on EgyptAir without extra fees?
EgyptAir makes reasonable efforts to seat children under 14 near an accompanying adult at no extra cost, but families should select seats early, especially with separate bookings.