Royal Air Maroc Customer Service: Phone Numbers, Email and Support

Royal Air Maroc (RAM) offers 24/7 phone support through its international line (+212 522 48 97 97) and US toll-free number (1-800-344-6726), plus email, online forms, and an app.

What Is the Royal Air Maroc Customer Service Number?

The main Royal Air Maroc customer service number is +212 522 48 97 97, the international call center, available 24/7. US travelers can use the toll-free 1-800-344-6726, also open around the clock. Regional numbers exist for Canada, France, the UK, and other markets, routing you to local or international support teams.

RAM does not publish official average hold-time statistics, so treat any third-party estimates with caution. If you’re calling about a time-sensitive issue, try early morning or late evening local time, when call volumes tend to be lower.

What Is the Royal Air Maroc Phone Number for International Callers?

The Royal Air Maroc phone number for international callers is +212 522 48 97 97, Morocco’s country code (212) followed by the call center line. This number works from anywhere in the world but may incur international calling charges depending on your carrier and plan, so check with your provider first.

If you’re outside Morocco and don’t want international charges, use your country’s dedicated line where available:

• UK: +44 207 307 5800 (serves Heathrow Terminal 4 passengers)
• France: 0 820 821 821 (€0.12/min including VAT)
• Israel: +212 522 48 97 97 (Ben Gurion Terminal 3 passengers use this same international line)

Cost example: A 10-minute call to the France number at €0.12/min costs about €1.20. A 30-minute call runs closer to €3.60. These per-minute charges can add up fast if you’re on hold, which is another reason to try email or the app for non-urgent questions.

Is There a Difference Between “Air Royal Maroc” and “Royal Air Maroc” Phone Numbers?

No. “Air Royal Maroc” is a common misspelling of Royal Air Maroc, the airline’s correct name. There is no separate airline or phone system under that name searches for “air royal maroc phone number” should use the same official contact details listed on royalairmaroc.com, including +212 522 48 97 97 or the US toll-free line.

If you land on a site listing different numbers under this misspelled name, verify them directly against the official Contact Us page before calling, since unofficial listings can go stale or, in rare cases, be fraudulent.

How Do I Reach Customer Service Royal Air Maroc Offers by Email or Online?

Customer service Royal Air Maroc provides outside of phone support includes three dedicated email addresses and online contact forms. General inquiries go to callcenter@royalairmaroc.com, cargo questions to cargo@royalairmaroc.com, and Safar Flyer loyalty program queries to safarflyer@royalairmaroc.com. The website also hosts forms for claims, complaints, and special service requests.

• General inquiries: callcenter@royalairmaroc.com
• Cargo services: cargo@royalairmaroc.com
• Safar Flyer (loyalty program): safarflyer@royalairmaroc.com
• Claims and complaints: submitted via the “Make a Claim or Complaint” form on royalairmaroc.com
• Special service requests: submitted via the “Request Special Services” form

Email and web forms work well for non-urgent matters since you’re not paying per-minute charges or waiting on hold.

Which Contact Channel Should I Use for My Specific Issue?

Choose your channel based on urgency and issue type: call for time-sensitive problems like same-day flight disruptions or missed connections, use email for documentation-heavy issues like damage claims, and check the FAQ or app first for routine questions like baggage allowances or check-in times.

How Do I File a Lost or Damaged Baggage Claim?

Report missing or delayed baggage immediately at the airport’s Baggage Service desk to receive a PIR (Property Irregularity Report) reference, then track it via bagtrack.royalairmaroc.com using your PNR, Safar Flyer number, or last name. Damaged baggage must be reported within 7 days of arrival, either at the airport or through RAM’s online form. Baggage still missing after 21 days is officially considered lost, and you can then file for compensation.

Required documents for damage claims:

• Damage Report (DPR) issued at the airport
• Baggage tag stub
• Photo of the damage
• Original purchase or repair invoice
• Bank details (IBAN/RIB) for reimbursement

Important exception: RAM does not assume liability for valuables such as cash, jewelry, or cameras packed in checked or unchecked baggage. Perishables, fragile items, and medication should stay in your cabin bag, since the airline isn’t liable for these in the hold either.

Tips for Getting the Best Customer Service Experience

• Have your details ready: Booking reference (PNR), flight number, and travel dates before you call.
• Use toll-free numbers when available to avoid international charges, especially from the USA.
• Save email for non-urgent or document-heavy issues, like damage claims that need attachments.
• Check the FAQ and app first many baggage, check-in, and schedule questions are answered instantly without a call.
• Call during off-peak hours (early morning or late evening local time) for potentially shorter waits, since RAM doesn’t publish official hold-time data.
• Watch for peak-season baggage restrictions: some routes drop from 2 included pieces to 1 during summer and year-end holidays, so confirm your allowance before packing.

Frequently Asked Questions

Is the Royal Air Maroc customer service number free to call?
The US toll-free number (1-800-344-6726) is free from within the US. International numbers, including the main +212 522 48 97 97 line, may incur standard international calling charges depending on your carrier.

Does Royal Air Maroc have 24/7 phone support?
Yes, both the international call center (+212 522 48 97 97) and the US toll-free number (1-800-344-6726) operate 24/7.

How many power banks can I bring in my cabin bag?
A maximum of 2 power banks per passenger, and they cannot be recharged during the flight.

What’s the cabin bag weight limit on Royal Air Maroc?
10 kg for Economy passengers and 12 kg for Business Class, with maximum dimensions of 55x40x25 cm.

Can I bring my pet in the cabin?
Dogs and cats up to 8 kg are allowed in the cabin inside a ventilated bag, subject to advance approval.

What happens if my flight is full and my cabin bag won’t fit?
RAM may place your cabin bag in the hold at the gate and issue you a receipt; this happens most often on full flights.

How long do I have to report damaged baggage?
You must report damage within 7 days of receiving your baggage, either at the airport or via RAM’s online claims form.

When is my baggage officially considered lost?
Baggage not located within 21 days of your claim is classified as lost, and you can then file for compensation.

Does Safar Flyer status increase my baggage allowance?
Yes, Silver, Gold, and Ambassador members receive one extra piece (23 kg Economy or 32 kg Business), depending on route and class.

Are mobility aids free to check?
Yes, up to 2 wheelchairs or 1 wheelchair plus 1 walker travel free, and guide dogs are also carried at no charge.