Super Air Jet Baggage Policy: Fees, Allowance and Rules

Super Air Jet gives passengers 7 kg of free cabin baggage and 10 kg of free checked baggage as of July 17, 2025 (down from 20 kg). Extra baggage can be bought as prepaid (5–30 kg, from IDR 14,000/kg) or as excess baggage at the airport counter, which costs more per kilogram.

What Is Super Air Jet’s Current Baggage Policy?

Super Air Jet currently provides 7 kg of free cabin baggage and 10 kg of free checked baggage for tickets issued on or after July 17, 2025. Tickets issued before that date may retain the previous 15–20 kg checked baggage allowance, depending on the route. 

Super Air Jet currently provides 7 kg of free cabin baggage and 10 kg of free checked baggage for tickets issued on or after July 17, 2025. Tickets issued before that date may retain the previous 15–20 kg checked baggage allowance, depending on the route. 

What Is the Super Air Jet Checked Baggage Size Limit?

Each checked bag must weigh no more than 32 kg and fit within maximum dimensions of 81 x 119 x 119 cm. Bags exceeding this weight or size may be refused or charged an oversized item fee, separate from standard excess baggage charges.

Infants do not receive any free checked baggage allowance, so parents traveling with a baby should budget for prepaid baggage if they’re bringing extra gear. If your single suitcase is packed close to the 32 kg mark, it’s worth weighing it at home first. Airport scales don’t offer much wiggle room, and repacking at the counter is stressful and can hold up your check-in.

What Is the Super Air Jet Baggage Allowance for International Flights?

International flights currently follow the same 10 kg free checked baggage allowance as domestic routes. Some international routes, such as Padang to Singapore, have historically allowed 15 kg, so it’s worth confirming your specific route’s allowance directly with Super Air Jet or during booking.

Because Super Air Jet’s international network is smaller than its domestic one, allowances can vary more by route than by a blanket international/domestic split. If you’re flying somewhere like Kuala Lumpur or Singapore, don’t assume the number is identical to what a friend paid on a Jakarta-to-Bali flight. Always check your fare’s exact terms in “Manage Booking” before you pack.

What Is the Super Air Jet Extra Baggage Price?

Extra baggage costs between IDR 14,000 and IDR 110,000 per kilogram when booked in advance as prepaid baggage, or IDR 21,000 to IDR 110,000 per kilogram if purchased at the airport counter as Excess Baggage Ticket (EBT). Prices vary by route, with longer domestic and international flights typically costing more per kilogram.

Here’s a real cost breakdown that shows why booking ahead matters:

*One traveler flying Padang to Bali reported a $55 USD (approximately IDR 875,000) charge for an extra 10 kg, illustrating how route distance directly affects the per-kg rate.

The takeaway: booking prepaid baggage almost always beats paying at the counter, sometimes by a significant margin on longer routes.

What Is Super Air Jet Prepaid Baggage and How Does It Work?

Prepaid baggage is a discounted baggage allowance that passengers buy in advance, available in fixed increments of 5, 10, 15, 25, or 30 kg. It must be purchased at least 6 hours before departure through Super Air Jet’s website, a travel agent, or an official branch office, and cannot be purchased after online check-in.

A few rules catch travelers off guard:

• No refunds on unused weight. If you buy 15 kg but only use 8, the remaining 7 kg isn’t refunded.
• Can’t combine with online check-in. Your ticket must still show “OK” status, and you can’t have already checked in online when you buy prepaid baggage.
• Surfboards and bicycles aren’t included. These items carry separate handling fees on top of any prepaid baggage purchase.
• 30 kg is the ceiling. Even if you need more, 30 kg is the maximum amount of prepaid baggage per passenger.
• Excess still applies if you go over. If your actual bag weight exceeds your free allowance plus your prepaid amount, you’ll be charged the standard excess baggage rate for the difference.

How Do You Add Extra Baggage to a Super Air Jet Booking?

Extra baggage can be added by visiting the “Manage Booking” section on Super Air Jet’s official website, entering your booking reference (PNR) and last name, then selecting the baggage add-on option and completing payment online, typically by credit card.

1. Go to superairjet.com/en/manage.php
2. Enter your booking reference number, first name, and last name exactly as they appear on your ticket
3. Locate the prepaid baggage option and review the price list for your specific route
4. Select your desired weight increment (5, 10, 15, 25, or 30 kg)
5. Complete payment online before the 6-hour cutoff

You can also add baggage through a travel agent, a Super Air Jet branch office, or via the Lion Air Group’s shared booking tools.

What Are Super Air Jet’s Check-In and Baggage Deadlines?

Domestic flight check-in opens 2 hours before departure and closes 30 minutes prior. International flight check-in opens 2 hours before departure and closes 45 minutes prior. Prepaid baggage must be purchased at least 6 hours before your scheduled departure time, well before check-in even opens.

Because the prepaid baggage cutoff (6 hours) is much earlier than the check-in window, don’t wait until you’re at the airport to think about extra weight. By the time check-in opens, your only remaining option is the pricier airport counter rate.

How Do You Contact Super Air Jet About Baggage Questions?

Super Air Jet’s customer service can be reached via WhatsApp at +62 811 193 80888 (chat only), by email at customercare@superairjet.com, or through live chat at help.superairjet.com/support/home. These channels handle baggage disputes, pricing questions, and booking modifications.

If you’re unsure about your specific route’s allowance or need to resolve a discrepancy at check-in, contacting support before your travel date is far easier than negotiating at the counter.

Frequently Asked Questions

Is Super Air Jet’s free baggage allowance really 10 kg now?
Yes. As of July 17, 2025, new and exchanged tickets carry a 10 kg free checked baggage allowance, down from the previous 20 kg. Tickets bought before that date retain the old allowance through their travel dates.

Can I buy exactly 7 kg of extra baggage?
No. Prepaid baggage is only sold in fixed increments of 5, 10, 15, 25, or 30 kg. If you need 7 kg extra, you’d need to round up to the 10 kg package.

Does Super Air Jet charge for cabin baggage?
No. Cabin baggage is free up to 7 kg and 40 x 30 x 20 cm, plus one personal item like a laptop bag or small handbag that fits under the seat.

What happens if my bag exceeds 32 kg?
Bags over 32 kg may be refused as standard checked baggage and instead need to be shipped via cargo services, since Super Air Jet caps individual piece weight at 32 kg regardless of how much prepaid baggage you’ve purchased.

Is prepaid baggage refundable if I don’t use it?
No. Unused prepaid baggage weight is non-refundable, and the voucher itself can only be refunded if it’s canceled together with the flight ticket.

Do infants get a free baggage allowance?
No. Infant tickets do not include any free checked baggage allowance, so parents need to purchase prepaid baggage separately for infant items.

Why did my extra baggage cost $55 for just 10 kg?
Extra baggage pricing is route-dependent. Longer domestic or international routes carry higher per-kilogram rates, so a 10 kg addition on a longer route can cost significantly more than the same weight on a short hop.

Can I add baggage after I’ve checked in online?
No. Prepaid baggage can only be purchased while your ticket status is still “OK” and before you’ve completed online check-in. Once checked in, any extra weight must be paid for at the airport counter.

Are surfboards covered under prepaid baggage?
No. Surfboard and bicycle handling fees are charged separately and are not included in any prepaid baggage package, regardless of the weight tier purchased.

Is it cheaper to buy extra baggage online or at the airport?
Online prepaid baggage is almost always cheaper, ranging from IDR 14,000–110,000 per kg, compared to IDR 21,000–110,000 per kg at the airport counter (EBT), with the gap widening on longer routes.